Reference

How power2u Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments and keep things secure.

Account data kept minimalTouch 'n Go eWallet transactions logged securelyYou can request your data anytimeNo third-party selling of your informationAvailable where local law permits

Explore the Lobby Read FAQ

DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Every piece of data you give us is handled with a specific purpose in mind — account security, payment processing or session continuity. We do not share your information with third parties for marketing, and we do not sell data. Here is how the four core areas of data handling work on this platform.

Account Security

Login activity is monitored continuously. If a new device or unusual location triggers a flag, you will be asked to verify via OTP before access is granted to your account.

Cookies and Session Data

Cookies keep your session active and remember your wallet preference — for example, whether you last paid via Boost or GrabPay. You can clear cookies from your browser settings at any point.

Payment Data Retention

Transaction records tied to Touch 'n Go eWallet, DuitNow or FPX deposits are retained for reconciliation and dispute resolution. We hold only the reference and amount, not your e-wallet PIN or banking credentials.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccurate details, or request deletion of your account entirely. We process these requests in line with applicable local law in your region.

What We Collect and Why We Collect It

power2u Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, contact number and account credentials when you register. When you make a deposit or withdrawal through Touch 'n Go eWallet, Boost or GrabPay, we log the transaction reference, amount in ringgit (RM) and timestamp — this lets us reconcile your

1
account balance and handle any payment queries quickly. We also collect device identifiers and session data when you access the platform from your phone or browser, which helps us detect unusual login activity and keep your account secure. Cookies are used to remember your session preferences;
2
you can manage cookie settings through your browser at any time. We do not collect payment credentials directly — those stay within the respective e-wallet or banking app, such as FPX or DuitNow. All data we hold is processed on a lawful basis, which varies by
3
the type of data and your location. Access to this platform, and the way your data is handled under local regulations, depends on the laws applicable in your region. If you are in Subang Jaya or anywhere else in Malaysia, your rights under applicable local law
4
apply in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. Our support team handles data requests alongside general account queries — just state clearly that your message relates to a data or privacy matter so it gets routed to the right team member without delay.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how your data is handled on this platform. If your question is not covered here, live chat or email support can address it directly.

We collect your name, email address, mobile number and account credentials. No additional documents are requested unless account verification is triggered by a withdrawal or a security check.

No. Your e-wallet PIN and login credentials stay within the Touch 'n Go eWallet or GrabPay app. We only record the transaction reference and the RM amount once a payment clears on our end.

Yes. Send a data access request via email or live chat, stating your registered account name. We will compile and share your data in line with what local law requires in your region.

We retain account data for as long as your account is active. Transaction records — including Boost and FPX payment references — are kept for the period required by applicable local regulations for reconciliation purposes.

We share data only with payment processors needed to complete your transactions, such as the DuitNow or FPX networks. We do not sell your data or share it with third-party marketers under any circumstances.

Contact us through live chat or email with a clear deletion request. Once verified, we will close your account and remove personal data in accordance with applicable law — some transaction records may be retained as required.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gamespower2u Casino InfoStriped Tiger Slots

How power2u Handles Your Personal Information

How We Protect and Manage What You Share

Account Security

Cookies and Session Data

Payment Data Retention

Your Right to Request Changes

How to Reach Us About Your Data

Your Privacy Questions, Answered Directly

01 What personal information does power2u collect when I register?

02 Does power2u store my Touch 'n Go eWallet or GrabPay login details?

03 Can I request a copy of all the data you hold on my account?

04 How long does power2u keep my account and transaction data?

05 Who does power2u share my information with?

06 How do I request deletion of my account and personal data?

Privacy Policy

Related pages

Related pages