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What You Agree To When You Hold an Account Here

Every account on power2u operates under a clear set of legal terms — covering who can hold an account, how disputes are handled, and what rules govern your activity.

Jurisdiction-dependent accessAccount eligibility rulesUser rights and obligationsDispute resolution processData handling and retention
power2u What You Agree To When You Hold an Account Here
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We hold your data only as long as necessary to maintain your account and meet any applicable legal retention requirements. You can request a summary of what we hold, and you can ask us to correct inaccurate records at any time through the account help channel.

Data Retention Account and transaction records — including wallet activity via Touch 'n Go eWallet and GrabPay — are retained for the period required by applicable law, then securely deleted on request.
Cookie Policy We use session cookies to keep you logged in and performance cookies to understand how account pages load on mobile. You can adjust cookie settings in your browser at any time without affecting core account access.
Account Security Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, lock your account immediately from the security panel and contact us via live chat.
Right to Request Changes You have the right to request correction or deletion of your personal data. Submit the request through the Account Help Centre with your identity verified — we aim to respond within a reasonable period.
LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about your rights, account eligibility, or how our terms apply to a specific transaction — including payments via Boost or Maybank2u — our support team handles legal queries through the channels below. Response times vary by channel; legal matters are escalated for senior review.

Team online

Live Chat

Access live chat directly from your account dashboard. Legal questions are flagged for senior review and typically receive a substantive response within the same session or follow-up.

Email Support

Send legal or account-rights enquiries to our support email. Include your registered account details so we can verify your identity before discussing any account-specific legal matter.

Account Help Centre

Your account panel includes a Help section where you can raise formal disputes or request copies of your transaction history relevant to a legal query or complaint.

Common Questions About Your Rights and Our Terms

These are the questions we receive most often about how our legal terms apply to accounts in Malaysia — covering eligibility, data rights, disputes and what happens when terms change.

Eligibility depends on your local law. Access is available only where local law in your region permits it. We do not accept accounts from jurisdictions where access is prohibited.

Yes. Submit a data access request through the Account Help Centre with your identity verified. We will provide a summary of the personal data held against your account within a reasonable period.

We notify you via the contact method registered to your account before material changes take effect. Continuing to use the platform after that notification means you accept the revised terms.

Raise the dispute through live chat or the Account Help Centre, citing the transaction reference. Legal disputes are escalated for senior review; we will communicate next steps to your registered contact.

We do not store your full e-wallet credentials. Payment verification is handled at the wallet level — your Touch 'n Go eWallet or Boost PIN is never entered on or held by our platform.

A terms breach — such as holding multiple accounts or sharing login credentials — may result in account suspension pending review. We will contact you through your registered details before any permanent action.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.